Nonprofit · Pickup · Free · Booking needed
Rastro Betel
A non-profit that collects furniture, appliances, clothes and household goods from your home across Madrid and resells them, free as long as the things can be used again.
Right for you if
- It still has life in it, and carrying it down is the problem.
- It has to cost nothing.
- You cannot move it yourself. They come and collect.
- You would rather it was used again than buried.
Look elsewhere if
- It is one small thing you could drop off yourself.
- You need it gone today.
- It is broken, dirty or missing parts.
Contact and booking
- Phone
- 91 311 81 82
- Not published
- Book online
- Booking page
- Address
- Not published
- Opening hours
- Phones Monday to Friday 10:00–14:00 and 17:00–20:00, Saturday 10:00–14:00.
- Website
- Official website
Verification
Verified against an official source
Last checked 18 August 2026
That means we read a published source and it said this. It does not mean we watched them do it, or followed the material afterwards, that is a separate, deeper check this has not been through. How we check →
Sources
Part of How to get rid of stuff in Madrid.
Why use it
They come to you, which is the whole point when the problem is a wardrobe on the fourth floor. The condition is stated plainly and worth repeating: collection is free provided the items can be given a second use, so this is a route for things that still work, not a way to avoid the council. Eleven branches across Madrid, and they operate nationwide, so the same service exists in most Spanish cities. They publish no refusal list, so describe the item honestly when you ring.
Good for
- furniture
- appliances
- electronics
- clothes
- other items
How it works
| How you use it | They come and collect it. |
|---|---|
| Cost | "La recogida es gratuita siempre que se le pueda dar un segundo uso a los objetos a retirar", free provided what you are giving can be used again. |
| Booking | Book in advance. |
| Service area | ["Madrid, eleven branches, and across Spain"] |
| Run by | Asociación Betel, a nonprofit |
Where your things go
A named destination is worth more than a stated intention, and both are worth more than silence. This is the row to read before you book: if your item's row is empty, ask them on the phone and tell us what they say.
Not documented yet. This operator has not published what happens to each kind of item, and we have not been able to establish it from anywhere else. That is the gap, stated rather than hidden. If you ask them, tell us what they say.
Does it actually work
The part no company website tells you. Some of this comes from our checks, some from readers who used the service, and where nobody has told us yet, it says so.
-
Booking
Their pages
Book in advance.
-
Typical wait
Needs reports
Not established
Nobody has told us how long they waited. Two reader reports would settle it.
-
Do they answer
Needs reports
Not established
We read their pages, we did not phone them. One reader who got through would settle it.
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Restrictions
Their pages
By appointment only · Must be clean and working
-
Who it's for
Needs reports
Not established
Nothing published about who may use it.
-
Last checked
Pipeline
18 August 2026
Checked against the sources listed on this page.
What happens to it
- Donated to an organisation that will use it
- Put back into use
This describes the route the item takes, as the operator states it. We do not claim a recovery rate we have not seen evidence for.
What readers told us
Used them recently?
How long you waited, what they refused, whether anyone picked up the phone. Those are the three facts no website publishes and the ones the next reader needs.
Alternatives in Madrid
Other places that will take things off your hands.
-
Reuse
ReMAD: intercambio de objetos
Ayuntamiento de Madrid
- Takes
- furniture, appliances, electronics, books, and 3 more
- Where
- Camino de Coslada 18 (San Blas-Canillejas)
- Booking
- By appointment
View → Checked 18 Aug 2026 -
Reuse
Traperos de Emaús Madrid
Asociación Traperos de Emaús Madrid
- Takes
- furniture, appliances, electronics, books, and 2 more
- Where
- Tiendas: Ribera de Curtidores 3 y 5
- Booking
- By phone
View → Checked 18 Aug 2026 -
Municipal
Recogida de muebles y enseres
Ayuntamiento de Madrid
- Takes
- furniture, mattresses, appliances, other items
- Where
- Municipio de Madrid
- Booking
- Book online
View → Checked 18 Aug 2026